Shipping Policy
Please keep in mind that all our dresses are made to order, whether you choose a standard size or custom measurements, our tailors craft each dress for you to reduce waste and keep the price affordable.
NORMAL PRODUCTION:
Once we receive your order, if everything looks good (no unusual measurements, address info, etc), our service team will approve the order and send it to the tailoring team to get to work. This can take 1-2 business days. Then each dress is made-to-order by our tailors. This can take up to 2-3 weeks.
When your dresses are ready after strict quality checking, we will ship them out and get you notified with the tracking number via email. Most orders are shipped via DHL FedEx and UPS. The shipping time takes approximately 5-7 days.
RUSH PRODUCTION:
In order to get your dress to you sooner, we offer customers the choice of "Rush Production". Keep in mind that rush production is not rush shipping or expedited shipping. Rush production is an extra fee we charge to push your dress to the head of the line. Rush production is a flat $30 per dress and is nonrefundable for any reason.
With Rush Production: You will receive the dress within 20-25 days approximately.
SHIPPING COSTS:
Shipping fees are calculated during the checkout process.
Email: [email protected]
Phone: (909) 536-2619
Address: 13941 Ramona Ave, UNIT #C, Chino, CA, 91710